Privacy policy



Last updated: May 2025

The Learning Zone (we, our or us) is committed to protecting your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store and disclose personal information. For any enquiries, please contact us using the details in Section 13.

We may update this policy from time to time to reflect changes in law, technology or our operations. The latest version is available on our website and applies to all data we hold.

1. What is personal information?

“Personal information” is any information or opinion that identifies you, or could identify you, whether it’s true or recorded. “Sensitive information” is a type of personal information and includes health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal record.

2. What do we collect?

We may collect information such as your:

  • Name, age group and gender

  • Contact details (email, phone)

  • Service preferences and communication history

We do not collect sensitive information unless required for our services and you give consent.

3. Why we collect it

We collect personal information to:

  • Deliver services and respond to your requests

  • Manage our operations, including legal and regulatory compliance

  • Promote and improve our services

  • Support employment-related functions

You can deal with us anonymously or with a pseudonym unless impractical (e.g. contract fulfilment). If you choose not to share information, we may not be able to provide services.

4. How we collect information

We collect information directly from you when you:

  • Visit our website or fill out a form

  • Contact us by phone, email, post or in person

  • Request information or respond to surveys

  • Enter into agreements with us

We may also receive de-identified data from third parties or unsolicited information, which we will de-identify or destroy unless required to retain it by law.

5. Website data and cookies

We collect limited personal data via our website when you:

  • Submit a form or enquiry

  • Subscribe to updates or contact us

We also collect non-identifiable data for analytics, including:

  • IP address, visit duration, page views

  • Browser and device data

Cookies and web beacons may be used for analytics or targeted advertising. You can disable cookies via your browser settings, though this may limit functionality.

We use third-party services (like Google) to serve ads. These may use cookies or similar technology to personalise ads based on your browsing history. By using our site, you consent to this.

6. How we use your information

We use your personal information to:

  • Provide services and respond to your requests

  • Customise your experience on our website

  • Send newsletters or marketing content (if you consent)

  • Improve our offerings through research and feedback

  • Comply with legal obligations

  • Share third-party offers that may interest you (if relevant)

You can opt out of direct marketing at any time by using the contact details in Section 13.

7. Who we share your information with

We may share your personal information with:

  • Employees and service providers who help deliver our services

  • Education partners when you enquire about a course

  • Our website host or IT support providers (if needed for system functionality)

  • Third parties involved in business transitions (e.g. mergers)

  • Law enforcement or regulators, if legally required

We also use aggregated, de-identified data for research or promotional purposes.

8. Employee records

This policy generally doesn’t apply to employee records. Contact us for further information on how we manage employee data.

9. Security and storage

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. Data is stored securely, whether electronically or in hard copy. We maintain safeguards in line with our obligations under the Privacy Act.

10. Keeping your details up to date

We aim to keep your information accurate and current. If your details change, contact us to update your records (see Section 13).

11. Retention and disposal

We retain your information as long as needed for our business or as required by law. When no longer needed, we securely destroy or de-identify it.

You may ask us to delete your information, and we will do so unless retention is required for legal or operational reasons.

12. Access to your information

You have the right to request access to the personal information we hold about you. We will respond to your request unless there are lawful reasons to refuse. If we decline your request, we will explain why in writing.

Contact us (see Section 13) to request access.

13. Contact us

If you have a privacy concern, wish to update your details, request access, or opt out of communications, contact us via the form on our website.

You can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or email